Cancellation Policy

A full refund will be issued until September 30 with a $15 admin fee. After October 1, you will be charged an administrative fee of $25 for a full refund.

Transfer Policy


You may transfer your registration until October 5


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It’s 2020 and we are going virtual!


At the direction of the Board of Directors and for the safety of our members, conference attendees, presenters and partners, the Chapter has worked hard to create a strong virtual conference that will take place October 12-16.  The program will consist of a wide variety of sessions, presenters and opportunities to engage with other attendees.  While we will miss seeing everyone in Richmond this year, we hope this conference will expand the availability and accessibility of the conference, allowing new attendees to join us in October!



How do I buy a ticket?

You can purchase tickets on our website.


How do I gain access and attend the conference?

Before you can purchase your ticket you will be asked to create a login to our website.  You will enter your email and create a password.  Once you complete the ticket purchasing process, you will be able to access the Conference portal with your email and password you first created. Please save your login credentials in a safe place.

What qualifies me for the Student rate?

You are currently enrolled in a college or university or have graduated from a planning related program in June 2020.


What qualifies me for the Planning Commissioner rate?

You are currently a Planning Commissioner.  You will be asked to identify the locality during registration.


What qualifies me for the Speaker rate?

You are a presenter at the 2020 Virtual Conference.  This also applies if you are part of a pre-recorded session that will be part of our On-Demand series. If you are a speaker and only attending your live session during the conference, you do not have to register.


What is the difference between the early bird and the discounted ticket rate?

Early bird rate is just that, a reduced early bird ticket price. Once the early bird registration rate has ended, on September 30, the regular discounted rate will go into effect. 


What date does early bird ticket pricing end?

Early bird ticket pricing ends on September 30, 2020 at midnight.




How should I register if I am purchasing tickets for multiple people?

Please register each person individually and choose MANUAL PAYMENT at checkout. Please contact APA Virginia staff for an invoice for the total of tickets purchased at admin@apavirginia.com. Please indicate the first and last names of each person you registered in your email.


What happens if I need to cancel my registration?

Please contact APA Virginia immediately, admin@apavirginia.com


Cancellation policy:

  • My conference registration is transferable until October 5.

  • My registration can be refunded in full, minus a $15 processing fee until September 30.

  • My registration can be refunded in full, minus a $25 processing fee until October 5, after which conference registrations are non-refundable

Can I transfer my registration to someone else?

Registration is transferable until October 5th. Please contact APA Virginia staff directly so they can transfer conference login permissions to the new attendee and provide that individual with instructions to create login credentials.


What is the last day to register for the conference?

  • Early Bird Rate ends: September 30

  • Regular rate is available starting October 1 through the duration of the conference.



What are payment options?

You can pay online with a credit card or pay by check. If you are paying for more than one registration, please contact APA Virginia staff directly to request an invoice for payment by credit card or check.


If you are paying for more than one attendee.

Payment must be received before registrants will be granted access to the virtual conference.


Do you accept payments by check?

We certainly do. Please choose manual payment at checkout. All checks should be made out to APA Virginia. Please indicate Annual Conference Registration in the memo line. All checks can be mailed to APA Virginia, Attn: 2020 Annual Conference, 24 East Cary Street, Suite 100, Richmond, VA 23219.


Other Conference Questions


Will all sessions be certified for CM credits?

Yes, like a normal conference all sessions you attend will be certified for CM credits


What if I miss a session or can’t attend the entire conference?

Recorded sessions will be available to paid attendees after the conference for viewing online. 




Any questions or inquiries can be directed to APA Virginia Staff

Eldon James, Martina James Nalley or Paige Tate



**Please check back as FAQ page may be updated 

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