2021 CONFERENCE FAQ & TICKET POLICY

TICKET CANCELLATION &
TRANSFER POLICY

Cancellation Policy

A full refund will be issued until October 1 with a $25 admin fee. After that date, you will be charged an administrative fee of $50.

Transfer Policy

 

You may transfer your registration until October 1

July Virtual Conference Coupon Code

If you attended the virtual July conference, you should have received a separate email which will included your 20% off code for the October conference registration. It is the responsibility of each attendee to enter this code BEFORE finalizing registration and payment. If you do not use the code and pay full price and then request a refund for the difference from APA Virginia, your refund will be made, less the processing fee of $20.

2021 CONFERENCE FAQ

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Tickets

How do I buy a ticket?

You can purchase tickets on our website.

 

Where will the conference be held?

The conference will be held at Hotel Roanoke & Conference Center. 110 Shenandoah Ave NE, Roanoke, VA 24016.

 

How do I attend the conference?

To attend the conference you must first purchase a ticket. Attendees must also make their own hotel accommodations if planning to stay at the hotel.

How do I make hotel accommodations?

 

Hotel accommodations can be made by Individual Call-In or here no later than Friday, September 24, 2021 to secure the Chapter rate of $179/night. Reservations made after this date are subject to the availability of the hotel and their current rates.

Please call the hotel directly at 540-985-5900 or toll free at 866-594-4722 (between the hours of 8:00am – 5:30pm

Monday thru Friday) and ask for the Virginia Chapter of the American Planning Association room block.

 

How do I go on the mobile tours?

To participate in the mobile tours you must first purchase a ticket. The 4 mobile tours will take place on Wednesday, October 20 in 2 different time blocks starting, 1pm-2:30pm and 3pm-4:30pm. 

What qualifies me for the Student rate?

By registering for this rate, you are certifying that you are currently enrolled full-time or graduated in June 2021.

 

What qualifies me for the Planning Commissioner rate?

You are currently a Planning Commissioner.  You will be asked to identify the locality during registration.

 

What qualifies me for the Speaker rate?

This rate is available to those individuals who are presenters in one of the conference sessions. If you are a speaker and only attending your session during the conference, you do not have to register.

 

Registration

 

How should I register if I am purchasing tickets for multiple people?

Please register each person individually and be sure to use their email address when completing the registration process. This is imperative as we use this to communicate with conference attendees before and during the conference.

 

Please register each person individually and choose MANUAL PAYMENT at checkout. Please contact Conference Staff at admin@apavirginia.com for an invoice for the total of tickets purchased. IMPORTANT - Please indicate the first and last names of each person you registered in your email.

 

What happens if I need to cancel my registration?

Please contact APA Virginia immediately, admin@apavirginia.comPlease note, you will be charged an administrative fee per the Cancellation Policy.

 

What is the Cancellation Policy?

 

A full refund will be issued until October 1 with a $25 admin fee. After that date, you will be charged an administrative fee of $50.

Can I transfer my registration to someone else?

Registration is transferable until October 1. Please contact APA Virginia staff directly to do so.

 

What if I forget to use my coupon code from the July conference?

If you attended the virtual July conference, you should have received a separate email which will included your 20% off code for the October conference registration. It is the responsibility of each attendee to enter this code BEFORE finalizing registration and payment. If you do not use the code and pay full price and then request a refund for the difference from APA Virginia, your refund will be made, less the processing fee of $20.

 

What is the last day to register for the conference?

​Tickets are available through the duration of the conference.

 

Payment

What are payment options?

You can pay online with a credit card or pay by check. 

 

All checks should be made payable to, APA Virginia. Please indicate 2021 Annual Conference on the memo line. 

All checks can be mailed to

APA Virginia 

Attn: 2021 Annual Conference  

24 East Cary Street, Suite 100 

Richmond, Virginia 23219

 

What if I am paying for more than 1 attendee?

Please contact Conference staff at admin@apavirginia.com if you would like to pay via invoice. Payment must be received before the conference.

 

Do you accept payments by check?

We certainly do. Please choose manual payment at checkout. All checks should be made payable to APA Virginia. Please indicate 2021 Annual Conference in the memo line. 

All checks can be mailed to

APA Virginia 

Attn: 2021 Annual Conference  

24 East Cary Street, Suite 100 

Richmond, Virginia 23219

 

Other Conference Questions

 

What are your COVID protocols?


There is an inherent risk of exposure to COVID in any public space and exposure is possible despite following all recommended guidelines. As such, we are requiring all attendees to wear masks, regardless of their vaccination status, while indoors on hotel property during the conference. By attending APA Virginia’s Annual conference, you are assuming all risks related to exposure to COVID-19. APA Virginia will not be liable for any real or perceived exposure to COVID-19 or other transmitted condition.
 

If you do not feel comfortable with APA Virginia measures, there is a virtual ticket option available.

 

 

Will all sessions be certified for CM credits?

Yes, all sessions you attend will be certified for CM credits

 

 

 

Any questions or inquiries can be directed to APA Virginia Staff

Eldon James, Martina James Nalley or Paige Tate

admin@apavirginia.com

 

**Please check back as FAQ page may be updated