2021 CONFERENCE FAQ & TICKET POLICY

TICKET CANCELLATION &
TRANSFER POLICY

Cancellation Policy

A full refund will be issued until July 12 with a $15 admin fee. After that date, you will be charged an administrative fee of $25 for a full refund.

Transfer Policy

 

You may transfer your registration until July 12

2021 CONFERENCE FAQ

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Tickets

How do I buy a ticket?

You can purchase tickets on our website.

 

How do I gain access and attend the conference?

To access the conference material, you must first purchase a ticket. After purchasing a ticket you will receive an email from Conference staff on how to create a login for the conference portal. Please keep your login credentials in a safe & accessible place. You will use this to log in to the conference portal for the duration of the conference.

What qualifies me for the Student rate?

By registering for this rate, you are certifying that you are currently enrolled full-time or graduated in June 2021.

 

What qualifies me for the Planning Commissioner rate?

You are currently a Planning Commissioner.  You will be asked to identify the locality during registration.

 

What qualifies me for the Speaker rate?

This rate is available to those individuals who are presenters in one of the conference sessions. If you are a speaker and only attending your live session during the conference, you do not have to register.

 

Registration

 

How should I register if I am purchasing tickets for multiple people?

Please register each person individually and be sure to use their email address when completing the registration process. This is imperative as we use this to communicate with conference attendees before and during the conference.

 

Please register each person individually and choose MANUAL PAYMENT at checkout. Please contact Conference Staff at admin@apavirginia.com for an invoice for the total of tickets purchased. IMPORTANT - Please indicate the first and last names of each person you registered in your email.

 

What happens if I need to cancel my registration?

Please contact APA Virginia immediately, admin@apavirginia.comPlease note, you will be charged an administrative fee per the Cancellation Policy.

 

What is the Cancellation Policy?

A full refund will be issued until July 12 with a $15 admin fee. After that date, you will be charged an administrative fee of $25 for a full refund.

Can I transfer my registration to someone else?

Registration is transferable until July 12. Please contact APA Virginia staff directly so they can transfer conference login permissions to the new attendee and provide that individual with instructions to create login credentials.

 

What is the last day to register for the conference?

​Tickets are available through the duration of the conference.

 

Payment

What are payment options?

You can pay online with a credit card or pay by check. 

 

All checks should be made payable to, APA Virginia. Please indicate 2021 Annual Conference on the memo line. 

All checks can be mailed to

APA Virginia 

Attn: 2021 Annual Conference  

24 East Cary Street, Suite 100 

Richmond, Virginia 23219

 

What if I am paying for more than 1 attendee?

Please contact Conference staff at admin@apavirginia.com if you would like to pay via invoice. Payment must be received before registrants will be granted access to the virtual conference.

 

Do you accept payments by check?

We certainly do. Please choose manual payment at checkout. All checks should be made payable to APA Virginia. Please indicate 2021 Annual Conference in the memo line. 

All checks can be mailed to

APA Virginia 

Attn: 2021 Annual Conference  

24 East Cary Street, Suite 100 

Richmond, Virginia 23219

 

Other Conference Questions

 

Will all sessions be certified for CM credits?

Yes, like a normal conference all sessions you attend will be certified for CM credits

 

What if I miss a session or can’t attend the entire conference?

Recorded sessions will be available to paid attendees after the conference for viewing online. 

 

 

 

Any questions or inquiries can be directed to APA Virginia Staff

Eldon James, Martina James Nalley or Paige Tate

admin@apavirginia.com

 

**Please check back as FAQ page may be updated